Bright Side Optical — Terms of Service

Welcome

Thank you for choosing Bright Side Optical.

These Terms of Service govern your use of our digital styling experiences, including the Personalized Digital Style Guide, future digital styling services, virtual styling experiences, online courses, and related digital products.

By purchasing or using these services, you agree to the following terms.

Our Goal

Our mission is to help you make confident eyewear decisions before investing in your next pair of glasses.

Our recommendations are designed to educate, guide, and simplify the eyewear selection process while helping you better understand which styles complement your unique features.

Eligibility

By purchasing our digital products, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use our services.

Your Bright Side Account

Some digital products require a Bright Side account.

You are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account.

If you believe your account has been accessed without authorization, please contact us promptly.

Personalized Recommendations

The Personalized Digital Style Guide is created specifically for you using the information you provide, including your questionnaire responses, photographs, and style preferences.

Because every guide is personalized:

• Recommendations are intended solely for the individual who purchased the guide.
• Your guide may not be transferred, shared, resold, copied, or used to generate recommendations for another person.
• One purchase provides access for one individual only.

Educational Purpose

Our digital styling experiences provide personalized styling guidance based on Bright Side Optical's professional eyewear styling philosophy.

These recommendations are intended for educational and styling purposes only.

They are not medical advice, do not diagnose eye conditions, and are not a substitute for comprehensive eye examinations or professional medical care.

Product Availability

Our recommendations focus on helping you understand the styles, proportions, colors, and design characteristics that are likely to complement you.

We cannot guarantee that any specific frame or product will be available through Bright Side Optical or another retailer.

Payments

All payments are processed securely through trusted third-party payment providers.

Bright Side Optical does not store your credit card or payment information.

Refund Policy

Because the Personalized Digital Style Guide is a personalized digital product created specifically for you, purchases are generally non-refundable once the guide has been started or personalized recommendations have been generated.

If you experience technical issues preventing access to your purchase, please contact us so we can make every reasonable effort to resolve the issue.

If you accidentally purchase the guide and have not started it, please contact us promptly. Refund requests in these circumstances will be reviewed on a case-by-case basis.

Our goal is always to provide a fair and positive customer experience.

Intellectual Property

All content provided through Bright Side Optical's digital products—including questionnaires, written recommendations, graphics, educational materials, styling methodologies, images, branding, and software—is the intellectual property of Bright Side Optical unless otherwise noted.

You may use your guide for your own personal reference.

You may not:

• Copy or reproduce the guide for commercial purposes
• Sell or redistribute the guide
• Share your account credentials with others
• Use Bright Side Optical's content to create competing products or services

Limitation of Liability

While we strive to provide thoughtful and personalized recommendations, individual preferences and outcomes may vary.

Bright Side Optical makes no guarantee regarding satisfaction with future eyewear purchases, availability of recommended styles, or purchasing decisions made by third-party retailers.

Our liability is limited to the amount paid for the applicable digital product to the fullest extent permitted by law.

Changes to These Terms

As our digital styling platform continues to grow, these Terms of Service may be updated from time to time.

Any updates will become effective when posted on this page.

Contact Us

Questions about these Terms of Service may be directed to:

Welcome to Bright Side Optical. By accessing or using our website (www.brightside-optical.com), booking an appointment, or communicating with us by phone, email, or SMS, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

Bright Side Optical is a privately owned optometry and eyewear boutique located in Austin, Texas.

Our website and communication services are intended to provide information regarding our services, allow appointment scheduling, and deliver educational and promotional content related to eyewear and eye health.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and truthful information when submitting forms.
• Use the website only for lawful purposes.
• Not attempt to upload malicious, harmful, or disruptive data.

We reserve the right to modify, suspend, or discontinue any portion of the website at any time without notice.

3. Appointments, Custom Orders, and Product Policies

Appointments may be scheduled online, by phone, or via text message.

Cancellations or rescheduling requests must be received at least 24 hours in advance. Failure to provide adequate notice may result in a fee at our discretion.

Custom Eyewear Policy

All prescription lenses are custom-manufactured to the specifications provided at the time of order. Once lenses are ordered, eyewear is considered a custom medical device and is non-refundable.

If concerns arise after dispense, the following applies:

Within 30 days of dispense, Bright Side Optical will provide:

• One (1) prescription lens adjustment/remake OR
• One (1) restyle into a different frame

Clients may elect either a lens remake or a frame change. We do not provide both.

If a frame change is selected, the option for a prescription remake is forfeited.

Any additional changes beyond this one-time accommodation will be subject to additional charges.

All remake or restyle accommodations are provided at the sole discretion of Bright Side Optical.

Outside Prescription Policy

We are happy to fill valid prescriptions issued by outside providers.

If the prescription does not feel correct after eyewear is dispensed:

• The patient must return to the original prescribing provider for verification or re-evaluation.
• If the prescription is modified, one complimentary remake will be provided within 30 days.

We will not provide both a complimentary lens remake and a frame change under this policy.

No remake will be issued without documented prescription verification from the original provider.

Patient-Owned Frame Policy

If a patient elects to have prescription lenses placed into their own frame, the following terms apply:

• Bright Side Optical assumes no liability for loss or damage during shipment.
• Bright Side Optical is not responsible for breakage during manufacturing, edging, or lens insertion.
• Worn, aged, or compromised frames carry increased risk.

By authorizing lenses to be placed into a patient-owned frame, the patient assumes all associated risks.

In the event a patient-owned frame breaks during the lens process, Bright Side Optical will extend a one-time courtesy discount of 30% off the purchase of a frame available in our office. No additional compensation will be provided.

Contact Lens Policy

• Opened contact lens boxes are non-returnable and non-exchangeable.
• Unopened boxes may be eligible for return or exchange according to manufacturer policy.
• Only Alcon permits the exchange of opened boxes.
• Alcon exchanges must be requested within 30 days and are subject to manufacturer approval.

Bright Side Optical reserves the right to deny returns or exchanges that do not comply with manufacturer requirements.

4. Payments, Pricing, and Refunds

All prices are subject to change without notice.

Payment is due at the time services are rendered or products are ordered. We accept credit cards, CareCredit, and other approved forms of payment.

If a refund is issued for any reason, the refunded amount will be reduced by a 3% processing fee to cover non-recoverable merchant processing costs.

Processing fees are non-refundable.

As a courtesy, Bright Side Optical may assist in filing out-of-network insurance claims; however, reimbursement is not guaranteed.

5. Text Messaging and Communication Consent

By submitting your contact information through our website or online forms (including social media platforms), you consent to receive text messages, phone calls, and emails from Bright Side Optical regarding appointments, follow-ups, and occasional promotions.

• Message and data rates may apply.
• Message frequency varies.
• Reply STOP to unsubscribe or HELP for assistance.

We do not sell or share personal information for third-party marketing purposes.

This messaging program complies with U.S. carrier and CTIA requirements for business messaging (A2P 10DLC).

6. Privacy and Data Security

We use reasonable administrative and technical safeguards to protect personal information.

Information provided to Bright Side Optical is used solely for legitimate business purposes, including scheduling, communication, billing, and service improvement.

Please refer to our Privacy Policy for further details.

7. Intellectual Property

All text, images, branding, and media on this website are the exclusive property of Bright Side Optical and may not be reproduced, distributed, or modified without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Bright Side Optical shall not be liable for:

• Website downtime.
• Third-party links or services.
• Unauthorized access beyond reasonable control.
• Indirect, incidental, or consequential damages related to products or services.

9. Changes to These Terms

Bright Side Optical reserves the right to update these Terms and Conditions at any time. Continued use of our website or services constitutes acceptance of any modifications.

10. Contact Information