Our Love Your Glasses Guarantee

If you don't love the frame you picked, come back within 60 days of your purchase date and we'll re-frame and re-style you at no cost. Choosing glasses is personal, and we want you to wear yours happily every day. With one-time Reframe Styling, we'll sit down together again and help you choose a frame you love.

Book your complimentary 45-minute styling visit
Love Your Glasses Guarantee: bring eligible, undamaged frames back within 60 days and we will style you again

How the guarantee works

  1. Come back within 60 days of your purchase date if you don't love the frame you picked.
  2. We sit down together again, talk through what isn't working for you, and help you choose a frame you love.
  3. We re-frame and re-style you at no cost, one time, including the replacement lenses needed for the new frame through day 60. If the new frame you choose is priced differently from your original frame, the price difference may apply. Upgraded lens options cost extra.

Which frames are covered

The guarantee applies one time per pair, to frames that show no signs of wear, damage, or misuse. It doesn't apply to custom, modified, or specially ordered frames. It covers prescription sunglasses as well as eyeglasses.

How to use your guarantee

Call or text us at (512) 651-5186, or book a styling visit. Bring your glasses with you.

We're in Davenport Village, where Westlake Drive meets Loop 360, at 3801 N Capital of Texas Hwy, Suite C-100, Austin, TX 78746. Hours: Monday to Thursday 9 to 6, Friday 9 to 2, Saturday by appointment only.

Parking is available in the Davenport Village lot.

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Insurance

Insurance isn't required to shop with us. We accept all insurance plans out of network and file the claim for you.

Love Your Glasses Guarantee questions

What is the Love Your Glasses Guarantee?

If you don't love the frame you picked, come back within 60 days of your purchase date and we'll re-frame and re-style you at no cost, one time. We'll sit down together again and help you choose a frame you love. The replacement lenses needed for the new frame are included, even on days 31 to 60.

When do the 60 days start?

On your purchase date. The frame guarantee runs for 60 days and includes the replacement lenses needed for the new frame.

Does the guarantee cost anything?

There's no cost for the re-frame and re-style, including the replacement lenses needed for the new frame through day 60. If the new frame you choose is priced differently from your original frame, the price difference may apply. Upgraded lens options cost extra.

Which frames does the guarantee cover?

The guarantee applies one time per pair, to frames that show no signs of wear, damage, or misuse. It doesn't apply to custom, modified, or specially ordered frames. It covers prescription sunglasses as well as eyeglasses.

Does the guarantee cover prescription sunglasses?

Yes. The guarantee covers prescription sunglasses as well as eyeglasses.

Why are there no refunds on completed glasses?

Every pair is made for you: the frame is adjusted to your face and the lenses are made to your prescription and measurements. Because of that, completed eyewear isn't refundable. The guarantee gives you a re-frame and re-style instead, so you leave with glasses you love.

How do I use the guarantee?

Call or text us at (512) 651-5186, or book a styling visit. Bring your glasses with you.

Do I need insurance?

Insurance isn't required to shop with us. We accept all insurance plans out of network and file the claim for you. Any reimbursement comes from your insurance company and depends on your plan.

Find a frame you love

Our complimentary 45-minute styling visit is one-on-one and unhurried. Bring your current prescription, and we'll help you choose a frame that suits your face, your style, and your lenses.

Bringing an outside prescription? See how it works, or browse our designer eyewear.

Book your complimentary 45-minute styling visit