Refund Policy

Our Philosophy

At Bright Side Optical, our goal is simple: we want you to love your experience with us.

Because many of our products and services are customized specifically for you, our refund policies vary depending on the type of purchase. Please review the section that applies to your purchase below.

If you ever have a concern about your order, we encourage you to contact us. We will always make a reasonable effort to find a solution.

Eyewear Purchases

Eyewear is individually selected, adjusted, and styled for each client. Because of this, refunds are not offered on completed eyewear purchases.

We offer a one-time Reframe Styling for eligible frames within 60 days of the original purchase date, provided the frame shows no signs of wear, damage, or misuse.

During a Reframe Styling, we will help you select a different frame that better suits your features and style. Additional charges may apply if the replacement frame differs in price from the original selection.

Reframe Styling is available only for eligible frames and does not apply to custom, modified, or specially ordered frames.

Custom and Special Order Frames

Frames that are:

• Special ordered
• Custom manufactured
• Customized or modified at the client's request

are not eligible for refunds or Reframe Styling.

Prescription Lenses

Prescription lenses are custom manufactured specifically for your prescription. Because of this, prescription lens purchases are non-refundable.

If an adjustment to the prescription or lens design is needed, Bright Side Optical includes one complimentary remake of the original lenses.

Any additional remakes requested after the first remake will be charged at the current retail price.

Contact Lenses

Because contact lenses are medical devices and manufacturer return policies vary, all contact lens returns and exchanges are subject to the manufacturer's policy in effect at the time a return is requested.

Alcon Contact Lenses

Alcon currently allows opened boxes of contact lenses to be returned within 60 days of the original purchase date for an exchange or refund, provided the return meets Alcon's current return requirements.

All Other Contact Lens Brands

With the exception of Alcon products, once a box of contact lenses has been opened, it is not eligible for return or exchange.

For unopened boxes that qualify for return under the manufacturer's current policy:

A 3% restocking fee will be deducted from the refund amount. This fee reflects the processing charge assessed to Bright Side Optical by the manufacturer or distributor for returned merchandise that is not exchanged.

For any contact lens brand other than Alcon, boxes that have been written on, marked, labeled, or otherwise altered are not eligible for return or exchange, even if unopened.

Because manufacturer return policies may change over time, Bright Side Optical will verify the manufacturer's current policy when a return is requested. The manufacturer's policy in effect at the time of the return request will determine eligibility.

Professional Services

Professional services, including but not limited to:

• Comprehensive eye examinations
• Contact lens evaluations and fittings
• Medical eye care services
• Guided Eyewear Styling appointments
• Virtual styling consultations
• Other professional services

are non-refundable once the service has been provided.

Damaged or Incorrect Orders

If you receive an item that is defective, damaged, or incorrect due to an error on our part, please contact us promptly so we can make it right.

Questions

If you have questions about this Refund Policy or believe your situation requires special consideration, please contact us.